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Client's Charter

. Last Updated: 28 November 2013Hits: 15787

We Pledge to Provide Efficient and Quality Services For the Following

Research

  • Publish and  present  research findings within twelve (12) months upon completion of the research project.

 

Specialised Diagnostic Services

  • To carry out and  despatch at least 80% of  test results within the time specified  each year.

 

Consultancy Services

  • Ensure that every request  for consultancy services deemed appropriate, is fulfilled.


Training Services

  • Ensure that courses organized  by the  Institute For Medical Research( IMR) as the Regional Centre for SEAMEO-TROPMED are conducted  every year.
  • Ensure that  a response is given to all applicants for attachment training within one month from the date of receipt of application.


Complaints Management

  • Ensure that a response will be given to all client complaints within  7  working days from the date of receipt of complaint.

myGOV MAMPU JPA IKU MSC NMMR CRC MyHEALTH MOH Globinmed SPA krste.my

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IMR is a SIRIM accredited organisation (certificate number 2972).

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Our Location

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Located at Jalan Pahang, 50588 Kuala Lumpur, Malaysia. We operate from 8.00am - 5.00pm Monday - Friday. Click on the map image to launch Google Maps service.

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